1.Who we are
WP Troubleshoot provides professional WordPress technical solutions, including malware cleanup, performance optimization, error troubleshooting, and website maintenance services.
Contact Information:
Email: support@wptroubleshoot.com
Website: https://www.wptroubleshoot.com
2.Information We Collect
A. Client Service Information:
- Name, email address, company name
- WordPress admin login credentials (temporary)
- Website FTP/cPanel access information (temporary)
- Payment information (processed via third-party gateways; we do not store credit card details)
B. Website Visitor Information:
- Contact forms: name, email, issue description
- Technical support tickets: issue details, website URL, screenshots
- Live chat records
- IP address, browser type, access time
C. Technical Diagnostic Data:
Malware samples (for analysis and removal)
3. How We Use Your Information
We collect information solely for the purpose of:
- ✅ Providing and completing the technical services you request
- ✅ Communicating project progress and service updates
- ✅ Generating service reports and invoices
- ✅ Improving our service quality
- ✅ Complying with legal obligations
We never: Sell, rent, or trade your personal information to third parties for marketing purposes.
4. Third-Party Service Sharing
We may share necessary information with the following service providers:
| Service Name | Purpose | Data Type |
|---|---|---|
| Stripe/PayPal | Payment processing | Transaction information |
| Google Workspace | Email communication | Email addresses |
| Cloudflare | Website security & CDN | IP addresses, logs |
| Google Analytics | Website analytics | Anonymous visit data |
| HelpScout/Zendesk | Ticket system | Support request content |
5.Data Retention Period
Active Client Data: During service period + 12 months (for follow-up support)
Financial Records: 7 years (for tax compliance)
Temporary Access Credentials: Immediately destroyed after service completion (managed via password manager like 1Password)
Anonymized Analytics Data: Retained for 26 months
6.Your Rights (GDPR Compliance)
As a user, you have the following rights:
- Right of Access: Request a copy of your personal information we hold
- Right to Rectification: Request correction of inaccurate personal data
- Right to Erasure: Request deletion of your personal data (“Right to be Forgotten”)
- Right to Restrict Processing: Restrict our processing of your data under certain conditions
- Right to Data Portability: Obtain your data in a structured format
- Right to Object: Object to the processing of your personal data
How to Exercise Your Rights: Email support@wptroubleshoot.com with subject “Data Privacy Request”. We will respond within 30 days.
7. Cookie Policy
We use the following types of cookies:
Managing Cookies: You can disable cookies via browser settings, but this may affect website functionality. You will see a cookie consent banner on your first visit.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Basic website functionality | Session |
| Analytics Cookies | Google Analytics tracking | Up to 2 years |
| Functional Cookies | Remember your preferences | 1 year |
8. Data Security
All data transmission uses TLS 1.3 encryption
Client access credentials stored in 1Password encrypted vault
Regular server security audits
Employee data protection training
9.Children’s Privacy
Our services are not directed at children under 13. If we discover that a child’s information has been inadvertently collected, we will delete it immediately.
10.Policy Updates
This policy may be updated periodically. Material changes will be notified via website announcement or email. We recommend checking this page regularly.
11.Contact Us
Email: support@wptroubleshoot.com