Few things sink an e-commerce business faster than a broken payment gateway. When customers try to complete a purchase, only to be stopped by a red banner that says "There was an error processing your order. Please try again or contact us for assist...

Last Wednesday at 11 p.m., I got a voice message from a client I hadn't heard from in four years. He's an independent designer, and his website had been sitting on the first page of Google organic search for as long as he could remember. His voice was ...